We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority. If you have any questions, comments or concerns, please contact us at: merus@meruswines.com or (707) 251-5551.

Guarantee
We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.

Order Tracking
Tracking notification emails will be sent by email separately from your order confirmation receipt. This email will be sent from merus@meruswines.com. For direct assistance with order tracking please contact us at (707) 251-5551.

Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
If no one is available to receive the package, two subsequent attempts to deliver will be made. Wine orders require an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.

Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult, 21-years or older.

Returns and Exchanges
To discuss a need for returns or exchanges please contact us at: merus@meruswines.com or (707) 251-5551. Shipping and handling charges are non-refundable.

Security Policy
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.

The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.

1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.

2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.

3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.

4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment. You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.

Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode. Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details. We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.

Information You Provide Us
In several areas, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.

Checkout - We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment.

My Account - When you create an account, we ask for your name, address, phone number, email address, and a user name and password. We use this information to fulfill your orders and to enable time-saving features like express checkout, wish lists, and saved baskets. We do not share or sell this information.

Information We Don't Collect
When you visit and browse our site, we do not collect your name, email address or any other personal information unless you provide it to us.

How We Use Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.

How To Remove Your Name From Our Mailing List
Email us at merus@meruswines.com with the words "unsubscribe" in the subject line or body of your message. Your email address will be permanently removed from our database within two weeks of your request.

About Information We Share With Others
We do not, under any circumstances, share or sell your information to anyone.

Information We Do Not Share With Others
We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization.